– Our return policy lasts for 90 days. If 90 days have gone past since your purchase, unfortunately, we can not accept your product back. We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We accept returns due to user error such as incorrect selection of sizes, designs, colors, etc…We DO NOT ACCEPT returns on Discounted Sales, Personalized or custom items. The items must be unworn and unwashed. If signs of wash or wear are visible, we cannot accept the item.
What if I picked the wrong size or color, can I change it?
– Our production facility is automated for processing orders as fast as possible so our customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change/cancel an order must be submitted before the item has entered production. Once an order has entered production, it is going to be decorated and we are no longer able to edit/cancel the order.
*For any inquiries contact support at info@LipPositiveThreads.com. Thank you for your support!